Lan Tel | Service and Support

Service and Support

Service
Lan Tel Services, Inc. provides on call maintenance 24 hours a day, 7 days a week.

Emergency services are provided within 2 hours plus travel time. This includes items such as attendant console out, total system outage, 20% or more of system out of service.

Routine service is provided within 48 hours or the next two working days. This includes adds, moves, and changes, or minor equipment failures.

Maintenance contracts are available after the warranty period has expired. Maintenance can also be performed on a time and material basis.

Support
A Customer Services Representative will contact you prior to installation to schedule training classes. The data base will be gathered for the initial programming of your system. This includes items such as button assignments and timing parameters.

Programming changes will be provided free of charge for a period of 30 days after installation. Thereafter, normal labor rates will apply.

On-site training and Users Guides are provided at installation. There is no charge for follow-up training sessions during the first 30 days.

We've been very impressed with the great customer service Lan Tel Services has offered our company. Their knowledgeable staff has always delivered beyond our expectations every step of the way. Keeping up with the changes in technology, understanding our business, and competitive pricing makes the them a leader in the industry. We wouldn't consider expanding or building without them. Thank you Lan Tel.

-- Cindy Puls Pedersen
Owner and Managing Partner
The Wireless Source

Our company lives and dies based upon our ability to communicate with our customers. Lan-Tel and Inter-tel provide us with the latest technology and the support to back it up. Without them we would not be able to do business.

-- Kent Achterhof
Director Information Technologies